A customer refers to the person who engages him/ herself in the process of purchasing goods and services from a shop, a business, or in the market. Services, on the other hand, refers to the submissiveness of the seller towards the buyer. The way a seller handles a customer matters a lot in the determination of the future of that business. Customer service, therefore, refers to the way the business owner handles a perspective and a committed buyer.
When being a shop owner, there are many considerations you should put in place to ensure your business thrives. A business requires patience and understanding for it to thrive. Alternatively, the staff that you employ in helping you run your business also play a vital role in the future of your business. You should, therefore, guide them in handling your customers the right way.
For you to progress in your business, you should always remember that a customer is always right, no matter how wrong he/ she is. Therefore you should try as much as you can to satisfy his/ her expectations in your services. There are so many things that you can do to ensure you maintain a good customer-owner relationship.
One, take the initiative to greet your customers once they land in your door. This will bring a warm welcoming to the customer, and he/ she will feel more comfortable inquiring about the things that brought him/ her in your premises. He/ she will also have the courage to inquire about other things that may interest him/ her in the process. It is also important to put a smile on your face. This will notify the customer that you are happy to see him/ her. A sad face will imply the opposite.
Consider taking the first step in letting your customers know the arrival of new stock or services in your business premises. The customers will feel wanted in the business and will always come back for more purchases.
You should be a good listener. Listen to the needs of your customers and always be a good guide. If there are alternatives to be offered, let your customer understand the importance of the alternative until he/ she becomes satisfied with it. Remember, if poor alternatives are given to the customer, he/she is not likely to come back and vice versa.
You should acknowledge your customers. This is letting him/her feel always welcomed and that his/ her thought matters in relation to your business.
Be keen enough to note both the negative and positive feedback. Negative feedback will help you improve on your weaknesses, while positive compliments will help you maintain. By so doing, a customer will always share his/ her thoughts, whether positive or negative, without fear.
You should also make a continuous follow up with your customers. A customer will feel good if asked whether a certain commodity bought in that business is functional up to date. This will prove to the customer that goods sold in that business are to be trusted 100% and that he/ she should worry less.
When a customer is well served, he/she will promote the business positively by making continuous visits and bringing in more buyers; hence, an increase in the number of sales of that particular business. Your business will, in turn, be able to thrive and compete well with other firms in the market.